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General Services

Vodafone Wholesale (VF-W) offers customers a competitive standard Service Level Agreement (SLA). The Standard SLA, based on a calendar month, includes the following:

Availability

Protected Circuit with the following service availability per annum

  • 99.999% (Southern and Middle Ring)
  • 99.9% (Northern Ring) and
  • 99.9% everywhere

Our Network Operating Centre (NOC) operates 24*7 and has operational teams that regularly patrol our major fibre routes carrying out preventive maintenance and repairs. Helpline: +233 302 979 302/3 or +233 20 269 999

 

Personal Account Manager

In building a better relationship and trust with its customers and Vodafone Wholesale has a specific Account Manager for its customers. This helps in resolving customer complaints, feedback and helps build customer trust. 

Product and Service Offering

  • The business is open to deliver customer request which might not be included in the list of product offerings. These should however fall within the telecommunications wholesale product portfolio.
  • There is a Network Operating Centre (NOC) which operates 24/7. These are trained and specialized engineers who answer calls on customer complaints, faults and enquiries and ensure solution to problems by assignment faults to specialized Technicians and Field engineers within agreed timelines

 

Other Service Offering:

  • The business is open to deliver customer request which might not be included in the list of product offerings. These should however fall within the telecommunications wholesale product portfolio.
  • There are new products under development to be completed and delivered as the first of its kind on the Market. Some of these are:

 

ProjectDescription
Fibre Networks Optimisation To fine-tune the fibre network and equipment to ensure full availability - by Aug. 2013
Interconnection with International Fibre Cables To fine-tune the fibre network and equipment to ensure full availability - by Aug. 2013